LogoLogo
  • Introduction
    • Unique features and benefits
    • Target user demographic
  • Getting Started
    • User Dashboard
  • Account Verification
    • Level 1: Unverified Account
    • Level 2: Verified Account
    • Level 3: AML Verification
    • Required Documentation for Each Level
  • Main Features
    • Issuance of Virtual and Physical Cards
    • Non-Custodial Payments and Purchases
    • Cross-Border Transfers (SWIFT, IBAN)
    • P2P Transfers
    • Currency Exchange
    • Multi-Currency Card Management
  • How to use
    • Adding and Managing Cards
    • Connecting to Decentralized Wallets
      • The Role of XFI
  • Support
    • Common Issues and Resolutions
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On this page
  • Overview
  • Accessing Support
  • 24/7 Support Features

Support

Overview

CrossFi App provides comprehensive 24/7 support capabilities to ensure users have a seamless experience. Support is available for various issues, including login and password troubles, account and card management, and transaction queries.

Accessing Support

  1. Navigating to Support: In the CrossFi App, go to the main menu and select the 'Support' section.

  2. Selecting Your Issue: Once in the support section, follow the prompts to specify the nature of your issue, whether it’s related to login and password, accounts and cards, or transactions.

  3. Getting Help: After selecting the issue, you’ll be guided through steps to resolve it or be connected to a support representative for further assistance.

24/7 Support Features

  • Comprehensive Assistance: The support team is readily available if you’re facing technical difficulties or need help with a financial transaction.

  • Quick Response Time: The support team is committed to timely responses and promptly addressing your queries.

  • Multilingual Support: The support service is available in multiple languages to cater to a global user base.

PreviousThe Role of XFINextCommon Issues and Resolutions

Last updated 1 year ago