CrossFi App Help Center
Welcome to the CrossFi App Help Center! Here you'll find comprehensive answers to all questions about CrossFi App and every step of user interaction with the platform.
Getting Started
Everything you need to know to install, register, and activate your CrossFi App account.
▶What is CrossFi App?
▶How do I start using CrossFi App?
▶How do I register for CrossFi App?
▶What does the registration process include?
▶What happens after registration?
▶I didn't receive the verification code — what should I do?
▶Can I verify my phone via Telegram or WhatsApp instead of SMS?
▶Can I register multiple accounts with the same phone number or email?
Country Access & Restrictions
Understand where CrossFi App is available and what verification rules apply based on your country.
▶Where is CrossFi App available?
▶Which countries are completely banned?
▶What are restricted countries?
▶Why is registration unavailable in some countries?
▶How do I know if my country requires additional verification?
▶Can I use CrossFi App if I'm a citizen of a banned country but live in an allowed country?
Identity Verification & Account Security
All about KYC, document requirements, and protecting your account.
KYC Verification
▶What is KYC and why is it important for CrossFi App?
▶What does the KYC process involve?
▶What documents are accepted for Proof of Identity (POI)?
▶What documents are accepted for Proof of Address?
▶What information is needed for the Individual Questionnaire?
▶Can I skip KYC?
▶What happens if I skip KYC verification?
▶What are common KYC verification errors?
▶How do I resolve KYC verification issues?
▶Where can I get help with KYC verification?
Account Security
▶How do I log in?
▶Can I log in on multiple devices?
▶How do I reset my password if I forgot it?
▶Will I lose my funds if I lose my password?
▶What security measures does CrossFi App implement?
▶What is OTP and biometric confirmation?
Wallets, Top-Up & Token Management
Everything related to XFI token, top-ups, and managing your wallets.
XFI Token
▶What is the XFI token?
▶What is XFI token used for?
▶Why are XFI tokens necessary for CrossFi Card?
▶How does XFI convert to fiat currency?
▶How much XFI do I need to issue a virtual card?
▶Where can I buy XFI?
Swap Function
▶What is the Swap function in CrossFi App?
▶What wallet is required for the Swap function?
▶Can I use wallets other than MetaMask for Swap?
▶How do I exchange tokens for XFI using Swap?
Top-Up & Wallet Management
▶What is the top-up function for in CrossFi App?
▶What do I need to top up my CrossFi App balance?
▶How can I get XFI tokens if I don't have any?
▶Can I transfer XFI tokens from XFI Console to CrossFi App?
▶Which wallets does CrossFi App support?
▶How do I top up my CrossFi account?
▶Can I connect multiple wallets?
▶What are the wallet connection limitations for top-up?
▶What is "message signing" during top-up and why is it needed?
▶What is the "Unhold" function?
▶MetaMask is not connecting. What should I do?
▶How long does it take to update my balance after top-up?
▶Do I need to sign transactions for each card purchase?
Cards & Payments
All about CrossFi Cards — issuing, managing, and using your crypto like fiat.
Card Basics
▶What role does the CrossFi Card play?
▶What types of CrossFi Cards are available?
▶What are the advantages of CrossFi Cards?
▶What currency is used for CrossFi Card operations?
▶What does it cost to issue a physical CrossFi Card?
Card Usage & Settings
▶How do I issue a virtual card?
▶How many cards can I have?
▶What's the difference between virtual and physical cards?
▶Are physical cards available? When will they launch?
▶Can I convert a virtual card to a physical card later?
▶Can I issue a card in a different currency?
▶What are the card fees?
▶What does it cost to create a virtual card?
▶Are there monthly card maintenance fees?
▶What are the spending or withdrawal limits?
▶Can I use the card for online purchases?
▶Does the card support Apple Pay & Google Pay?
▶How do I add my card to Apple Pay or Google Pay?
▶How do I manage my card or block it?
▶Can I change my card PIN?
▶Can I control card security settings?
▶What are the plans for card security features that aren't available yet?
Profile & App Settings
Managing your user account, language, and personal info.
▶How do I update my profile?
▶How do I change the app language?
▶How do I change my email or phone number?
▶How can I contact support if I need help?
Troubleshooting & Support
Where to get help and how to fix common technical issues.
▶Can I use CrossFi App on multiple devices?
▶What support options are available?
▶How quickly can I expect support response?
▶What information should I provide when contacting support?
This help center is regularly updated with new questions and features. If you can't find what you're looking for, don't hesitate to contact our support team.